IHOME LIFE FAQ

2019/1/29 9:26:00   Source: iptv365.com

 

What is the delivery time?

 

 

 

Usually under 100 pieces, we will ship 1-3 business days after your payment; 200-1000pcs We will ship within 3-7 business days after confirming your full payment.

 

Does it support OEM?

 

 

 

Purchase more than 1000 pieces, support OEM.

   1. logo printing on housing

   2. Customize package

   3. Software Customization: Booting image, UI, APP, Functionand so on

 

What's your charger standard? Are they available in my country?

 

 

 

Generally , we have EU plug, US plug, UK plug and AU plug.

 

Do you have technical instructions and technical support?

 

 

 

Please read the user manual carefully for your reference, we have detail instruction on it. If your problems still cannot be solved, welcome to contact us for help. We will also have special technology engineer team to support if you need.

 

Why does the box stay on the splash screen and cannot get into the system?

 

 

 

This is mainly caused by incorrect power cut when the box is still operating, try to reset your box.

 

What should i do if the box cannot boot up properly or crashes many times?

 

 

 

You need to upgrade the firmware (which is provided by the manufacturer).

 

Why can't i download some Apps?

 

 

 

Ensure the system supports the Apps you download, upgrade the firmware if necessary.

 

What are the functions of USB ports? Can i connect a USB network card?

 

 

 

USB ports are standard cable connection interfaces designed to connect external storage devices to your computer, you can use the USB port to upgrade the system firmware. Before connecting the USB network card please ensure the box supports your USB network card drive.

 

What's your warranty?

 

 

 

We all tv box for one year warranty, during the period, if the tv box have quality issues, we will replace a new one for you, But the transportation cost of the product needs to be borne by the buyer.

 

Destination customs clearance issue

 

 

 

We can declare a special value according to your needs, but pls remember to inform us before shipment! If the cargo arrived to the destination, buyer will need to handle the customs clearance by themselves. if faced with any doubts about documents, please contact us at the first time! If the buyer can not promptly clear the goods lead to be returned, the buyer will need to bear the return shipping! kindly note and thanks ~